FAQ

Orders are processed in 1–2 business days and transit takes a further 3–5 business days, so 4–7 business days in total. Orders placed after our 4:00 PM (GMT) cut-off are processed the next business day. Full detail is in our Shipping Policy.

We email you a tracking number and a link as soon as your order is dispatched. You can also check progress any time on our Order Tracking page. If the email has not arrived, check your spam folder first, then email us your order number and we will send it straight back.

Yes, if it has not yet been dispatched. Email us as quickly as you can with your order number — realistically that means within a few hours of ordering. Once a parcel has left the warehouse you will need to return it instead, which is free — we cover return postage on every order.

You have 30 days from delivery to request a return. Items must be unworn and unwashed with tags attached. You also have a separate statutory 14-day right to cancel under the UK Consumer Contracts Regulations 2013. See our Return Policy.

We do, on every order. Whatever the reason — faulty, damaged, incorrect, or simply a change of mind — we email you a prepaid return label and cover the postage ourselves. There are no restocking fees either way.

Email us a photograph and your order number and we will put it right the same day we receive it — a replacement or a full refund, whichever you prefer. We cover the postage both ways. You do not need to return the item before we agree the outcome.

All prices are in Pounds Sterling (GBP £). We accept Visa, Mastercard, American Express, Apple Pay, Shop Pay, PayPal and Klarna. See our Payment Methods page.

Each product page describes the materials used in the garment. If you need more detail on a specific piece, email us before ordering and we will confirm the specifics with our supplier. We do not describe a blend as if it were pure. Care instructions are on the product page and on the garment label.

Every product page includes a size guide, so you can compare against something you already own rather than trusting a letter. If you are between sizes, email us the measurements you need and we will tell you honestly which to pick.

Sometimes, but not always — we buy in small runs and some pieces do not come back. If something is out of stock, email us and we will tell you honestly whether it is returning and roughly when.

Yes. Everything we sell is sourced through manufacturers or authorised distributors. We carry no counterfeit, replica or grey-market goods of any kind. See our Product Authenticity & Sourcing page.

We are a UK-based online retailer. Full business and registration details are on our Company Information page.