Shipping policy
Last updated: August 2026
Key Information
- Order cut-off: 4:00 PM (GMT), Monday to Friday
- Processing: 1–2 business days
- Transit: 3–5 business days after dispatch
- Total delivery: 4–7 business days
- Free delivery on every UK order — no minimum spend
- Tracking number emailed as soon as your order ships
Shipping information
We ship to all addresses within the United Kingdom — England, Scotland, Wales and Northern Ireland. All orders are dispatched from our warehouse at 12 Nasmyth Ct, Livingston EH54 5EG, UK.
You receive an order confirmation by email immediately. Your order is then picked and packed within 1–2 business days, and handed to Royal Mail or Evri depending on the size and destination of the parcel. Transit takes a further 3–5 business days, giving a total of 4–7 business days from order to doorstep.
Orders placed after 4:00 PM (GMT), or at a weekend or on a UK public holiday, are processed on the next business day. Some remote Highland and Island postcodes may add 1–2 business days.
Delivery is free on every UK order with no minimum spend, and there are no customs charges, import duties or handling fees.
Delivery delays
If your order has not arrived within 7 business days, or your tracking has not updated for 5 business days, email us at contact@happydressers.com with your order number. We open an investigation with the carrier and either resend your order or refund you in full. You do not need to chase the carrier yourself — that is our job.
If a parcel is marked delivered but has not reached you, check with neighbours and look for a safe-place note first, then contact us if it has still not appeared 24 hours later.
Cancellations
Orders can be cancelled at no cost any time before dispatch. Email us with your order number as quickly as you can — realistically within a few hours of ordering, since we pick and pack fast. Once the parcel has left the warehouse you will need to return it instead, which is free.
Damaged or incorrect orders
Inspect your order when it arrives. If anything is damaged, faulty or is not what you ordered, email us a photograph clearly showing the issue along with your order number. We reply within 24 hours and will send a replacement or refund you in full, whichever you prefer. We pay the postage both ways — you are never out of pocket for our mistake.
Shipping restrictions
We are unable to deliver to PO Box addresses or to BFPO (British Forces Post Office) addresses.
Failed delivery or an incorrect address
If a delivery attempt fails or the address supplied is incomplete, the parcel returns to our warehouse. We contact you to confirm the correct address and resend at no extra cost.
Store Policies
Company Details
Company name: Happy Dressers
Address: 12 Nasmyth Ct, Livingston EH54 5EG, UK.
Email: contact@happydressers.com
Phone: +44 7462 227745
Business Hours :
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday: Closed
Average response time: within 24 hours