Refund policy
Last updated: August 2026
Key Information
- Free returns on every order — we pay the return postage whatever the reason
- 30-day return window from the day your order arrives
- Refunds processed within 5 business days of us receiving the item
- No restocking fees on any return
- Separate statutory 14-day right to cancel under UK law
Return procedure
You have 30 days from delivery to request a return. To be eligible, the item must be unworn, unwashed and in its original condition with all tags attached and in its original packaging.
To start a return, email contact@happydressers.com with your order number and the item concerned. We reply within 24 hours with a returns authorisation and a prepaid return label. Items sent back without first requesting a return cannot be accepted, because we have no way to match them to your order.
Your legal right to cancel
Separately from and in addition to the 30-day window above, under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. If you cancel under this right we refund the full order value including the standard delivery cost you originally paid.
Return postage
Returns are free on every order. Whatever the reason — faulty, damaged, incorrect, or simply a change of mind — we email you a prepaid return label and cover the postage ourselves. You are never out of pocket for sending something back.
There are no restocking fees on any return.
Refunds
Once your return reaches us we inspect it and email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5 business days of us receiving the item. We cannot refund to a different card or account.
Your bank or card issuer may take a further 3–5 business days to show the money in your account. If more than 10 business days have passed since we confirmed your refund and you still have not received it, contact us and we will chase it for you.
Exchanges
The fastest way to exchange is to return the item you have for a refund and place a new order for the size or colour you want. That way you are not waiting for the return to reach us before the new item is dispatched. The return is free either way.
Cancellations
Orders can be cancelled free of charge any time before dispatch — email us with your order number as quickly as you can. Once the parcel has left the warehouse you will need to return it instead, which is also free.
Damaged or incorrect orders
Inspect your order on arrival. If an item is faulty, damaged or is not what you ordered, email us a photograph and your order number. We reply within 24 hours and will replace it or refund you in full, whichever you prefer, with postage covered both ways.
Items we cannot accept back
- Pierced jewellery, for hygiene reasons
- Underwear and swimwear where the hygiene seal has been removed
- Gift cards
- Items worn, washed, altered or damaged after delivery
This does not affect your legal rights in respect of faulty goods.
Store Policies
Company Details
Company name: Happy Dressers
Address: 12 Nasmyth Ct, Livingston EH54 5EG, UK.
Email: contact@happydressers.com
Phone: +44 7462 227745
Business Hours :
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday: Closed
Average response time: within 24 hours